Software Service Lifecycle

Customer Service

Software service lifecycle begins when the buying journey ends with a purchase decision made by a customer and it ends when the customer decides to discontinue the software subscription.

Purchase | Subscribe | Discontinue

Buyer's Journey

Businesses face rising costs when they start growing, which puts pressure on procurement and acquisitions teams to identify issues, explore solutions, define needs, and choose partners and solution providers, who can help produce more products and deliver better services without adding resources.

Problem Identification
Solution Exploration

How to Find the Right Solution

Buying committees use information and data from procurement and acquisitions to make purchase decisions. Procurement focuses on sourcing and buying the necessary goods and services for production and customer delivery. Acquisitions handle more complex purchases, like buying entire companies. We help buying committees by clearly showcasing our products and services, making it easy to make decisions quickly.
Business Requirements

How to Set the Business Requirements

Business requirements are what a company needs to obtain the goods and services essential for its operations. These needs are identified by figuring out what's necessary, creating detailed plans, finding suppliers, negotiating deals, and managing relationships. We help buying committees understand what they can expect from solution providers and what can be accomplished by using our solutions.
Solution Provider Selection

Hand with marker writing Boost Your Business

Strategy Call & Demo

Book a strategy call to define your goals for investing in software solutions. We'll arrange a software demo for you, your team, and your decision makers, if needed.

Proposal & Agreement

Now that we understand your system requirements, you can ask for a proposal. We'll create the proposal and service agreements for your purchase team to review.

Initiate & Customize

Once the initial payment is made, we begin initiating and customizing your new system. Before launching, we handle data migration and provide user training.

Service Lifecycle

At Business Made Agile, we collaborate with leading software companies to provide our customers with solutions that boost business. We make it easy to minimize the time it takes to install, set up, and customize software, as well as learn, maintain, upgrade, and resolve issues, when needed.

Install

Software Service Installation

Software service installation is the process of deploying and configuring software applications that are delivered via wireless data networks as a software service, rather than being installed locally on a user's device.

At Business Made Agile, we know how much time it takes to install software so we make it easy for you and take care of the software installation for you.
Setup
Customize

Customized Software Service

To customize a software service, we first need to identify and understand buyer's specific needs and requirements and then select the right customization method or approach based on your technical expertise and the available options.

At Business Made Agile, we collaborate with software companies to build custom features, integrate with other systems, or adapt existing software.
Onboarding

Onboarding Software Users

Software onboarding involves integrating people into using a software service, ensuring they understand its value and how to use it effectively.

At Business Made Agile we know how important the adoption of new software solutions is so we develop various methods, including self-service tools, guided walkthroughs, or dedicated onboarding programs for new users. The goal is to accelerate learning, increase adoption, and ultimately, boost user satisfaction and retention.
Interface

Software User Interface

A software service user interface (UI) is the point of interaction between a user and a software application, encompassing how the user sees and interacts with the software. It includes visual elements like icons, buttons, menus, and text, as well as the overall design and layout of the application.

At Business Made Agile, we help software companies design, develop and improve user interfaces to make it easy for our customers to use software.
Maintain

Software Service Maintenance

Software service maintenance involves ongoing activities to ensure software functions properly, remains current, and meets user needs after its initial release. This includes fixing bugs, improving performance, adapting to new technologies, and incorporating user feedback.

At Business Made Agile we collect customer feedback and support requests and forward them to software companies if we can't find solutions locally.
Upgrade

Software Upgrades

A software service upgrades, often referred to as an in-service software upgrade (ISSU), involves updating a device's software while it continues to provide service, minimizing downtime.

ISSU allows for software upgrades without disrupting network traffic, enabling network administrators to avoid service interruptions during upgrades.

At Business Made Agile, we collect feedback and improvement ideas to help software companies to delver better software services in the future.
Resolve issues

How to Resolve Issues?

To effectively resolve software service issues, we follow a systematic approach:

First, clearly define the problem and its impact. Then, try basic troubleshooting steps like refreshing web browsers or restarting the device.

If the issue persists, we check for software updates, ensure compatibility with your operating system, and investigate potential software conflicts.

If needed, consult online resources, IT support, or consider reinstalling the mobile apps, for example.
Discontinue

SAAS - Software-as-a-Service - Written on Blue Puzzle Pieces. Information Technology Concept. 3D Render.-1

HubSpot, Inc.

HubSpot's AI-powered customer platform is one of the best software programs developed for managing content, marketing, sales, customer service, and operations.

ANEO Software Oy

Zero CMMS is a computerized maintenance management system developed by Aneo Software Oy, a Finnish software company, specialized in maintenance.

Business Made Agile (Ltd.)

Business Made Agile Co., Ltd. offers local small businesses an easy way to manage their business operations and memberships, helping them scale business quickly.

Mission Statement

"Business owners struggle to manage their teams, machinery, and equipment while also marketing, selling, and delivering products and services. Business Made Agile was created to offer AI-powered software solutions, consulting, and professional services that make it easy for business owners to scale businesses quickly."

Jorma Manninen, Founder & Managing Director

Software Service Lifecycle

Customer Service

Buyer's Journey

Problem Identification

Solution Exploration

Business Requirements

Solution Provider Selection

Purchase Decision

Strategy Call & Demo

Proposal & Agreement

Initiate & Customize

Service Lifecycle

Install

Setup

Customize

Onboarding

Interface

Maintain

Upgrade

Resolve issues

Discontinue

Software Vendors

HubSpot, Inc.

ANEO Software Oy

Business Made Agile (Ltd.)

Solution Provider

Mission Statement

Let's talk!