GLOBAL CUSTOMER SERVICE ZERO CMMS
System administrators are responsible for configuring and managing a company's entire infrastructure, including all of the hardware, software, and operating systems that are necessary to support the running of the business so we offer agile cloud-based business management systems as a software service to save cost and the time it takes for system administrators to manage business operating systems.
Zero CMMS
Cloud-based Maintenance Management System
Zero CMMS is a cloud-based maintenance management system designed for fixed asset management and delivered to customers via wireless data networks as a software service to enable the use of personal computers at the office as well as laptops and mobile devices on the factory floor or out in the field.
Zero CMMS can be integrated with condition monitoring systems and other business management systems to support all types of maintenance strategies selected for operating fixed assets. Subject matter experts can be engaged to analyze fixed asset data and make predictions about upcoming equipment failures and machine breakdowns.
Zero CMMS includes software modules for fixed asset management, work order and task management, inventory management and tool lending, procurement management, as well as visual reporting and business intelligence.
Maintenance service businesses can also use Zero CMMS for selling maintenance services and spare parts as well as for selling or renting tools and equipment.
Global Customer Support
Business Made Agile Oy (Ltd.) serves as the reseller of Zero CMMS and partners with Aneo Software Oy (Ltd.), a Finnish software company that has developed Zero CMMS for fixed asset management.
TIER 1 SUPPORT

TIER 2 SUPPORT

TIER 3 SUPPORT

SERVICE REQUEST
Customers' system administrators can create service requests by filling out a simple service request form anytime, anywhere. They can also upload screen captures, photos, or other files.
Tier 2 Support agents will review all service requests and resolve the issues as soon as possible. If they can't resolve an issue, they will escalate it to Tier 3 Support agents.

SUPPORT PORTAL


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Service Design
Maintenance service business managers are facing challenges with poor service design and the high costs associated with service delivery. Inadequate service design can result in a negative service experience, potentially causing customer loss. It is essential to redesign your service offering and funding mechanism to effectively meet customer needs and cover the expenses of service delivery.
Software Services
Maintenance service business managers are striving to effectively and efficiently handle their workforce, clientele, and operational resources using elementary office management software tools. However, these office software tools fall short in meeting the demands of modern asset maintenance management, especially for large enterprises, and even for small and medium-sized maintenance service businesses.
Professional Services
Maintenance service companies are making efforts to independently understand and utilize software tools, but frequently become exhausted from the process of self-learning through reading manuals, watching videos, and relying on trial and error. Meanwhile, software companies aim to minimize their expenses by delegating the responsibility of learning to their customers.